Welcome To Rockwell Camp
Frequently asked questions and answers for Camp Rockwell
1/ My child has special dietary needs can he/she be catered for?
Yes as long as we are notified in advance we can provide a menu suited to their needs.
2/ My child has special health requirements?
There is a nurse on duty for the camp. It is very important that you provide us with written advance notice of your child’s medical requirements.
3/ Do I need to give my child food or drinks?
The children will get a hot lunch and dessert, there is a shop if they wish to purchase from it. However, I would recommend giving them a drink, preferably water, for use throughout the day. If you wish to give them a small snack you may do so.
4/ Can I take my child out early from camp if they have an appointment?
Yes please come to reception and sign your child out and sign them back in again when they return to the camp.
5/ My child can’t swim can he/she participate in swimming and is it well supervised?
Yes, he/she may still participate in swimming. It is well supervised with fully qualified life guards and all group leaders also go into the pool.
6/ Can my child get on the bus at a different stop?
No the only pick up and drop offs available are the ones on the timetable, please do not ask our bus drivers or camp leaders to compromise the safety of all on the bus by asking them to stop at an alternative location.
7/ Is money needed for camp?
It is not necessary but there is a souvenir/sweet shop available if they would like to bring a small amount.
8/ My child really enjoyed his/her week can I send them for another week? And is there a discount?
Provided there is availability yes they can go for another week.
The discount of 20% is only available if you book the second week at the same time as you book the first week. If you book the weeks separately the discount is not available.
9/ I need to cancel my booking do I get a refund?
The deposit of €50 is non-refundable. You get a refund of the balance up to the day of commencement of the week you have booked. You may also transfer to an alternative week without loss of the deposit if there is availability. It is not possible to swap someone else for your booking.
Once you commence the camp, there is no refund if you decide to leave early or cannot continue for any reason.
10/ If it is raining do camp activities still go ahead?
Yes they go ahead, some variation on the timetable may be required depending on the weather conditions. Rockwell has alot of space indoors so while some activities will continue in the rain, others may be moved inside. Please see the 'what to bring' list and include a light rain jacket.
11/ My child is going the same week as a friend can they be in the same group?
Yes they can be in the same group provided their ages are not substantially different (plus or minus one year) and we are happy that all children in that group are able to participate in the activities suitable for that group.
Please remember that if your child is 7 and their friend is 8, they cannot be in the same group. Age 7 and under are in the mini rockers camp. Regardless of whether they are in the same class or are only a month or so apart in age, we have a rule which must be adhered to for the safety of all involved.
Please do not ask us to compromise our safety rules as we will refuse. The rules are in place to protect everyone and ensure that all have an enjoyable time at our camp and that all activities are age appropriate.
12/ What does my child need to bring to camp?
Sun cream if the sun is shining please apply in the morning and send the bottle with them in their bag.
A towel, swimming togs, swimming cap, goggles and armbands.(Swim caps are mandatory in our pool)
A rain jacket, 2 changes of clothes and a pair of old shoes for water activities. Please put the child’s name on all belongings. Please don’t bring valuables or phones, please do not bring precious toys or items of clothes as they may get lost.
Please ensure that any medication you need your child to have is handed up to our nurse on arrival or to our staff member on the bus. No child is allowed to have medication in their bag. This is very important so that they do not take more than required and that no other child gains access to it.
13/ Are there shorter days for the smaller kids as I think the day might be long for my Son/Daughter?
No there isn’t, but there would be no problem taking your child out after lunch as long as they are signed out at reception but the same price applies. We tried a short day camp and found that all attending it extended to the full day, the campers are normally well able for it, although they will be tired each evening and a good night’s sleep is very important.
Where possible, other evening events/family occasions/matches, should not be scheduled for the camp evenings, they will need that time to rest and be ready for the next day of excitement again.
14/ Will you ring me if my child gets injured?
The camp is a multi-activity camp and the nature of this means that, unfortunately, sometimes injuries arise. Our onsite nurse will attend to such injuries and, where necessary, she will make contact with you to explain the incident and her recommended course of action, if required.
15/ If my child is unsettled in their group, what happens?
You may bring your concerns to us or we may notice it ourselves, we will monitor the group to see where the difficulty is arising and we will then move to rectify the situation which may involve but is not limited to:
Speaking to the group as a whole
Speaking to an individual child
Moving your child or other children to other groups
16/ I booked online but my email confirmation has not been received?
If this happens please check your spam folder for your email as it may be there. If not then phone us on 062-61444 and we can check that all is ok with your booking and reissue the confirmation. Sometimes this happens if you have a spelling error when submitting your email address. Sometimes it happens if you have not entered your payment card details correctly, the booking will sit on our system as pending, in this instance we will see it and email you to let you know how to proceed. If you have any doubts contact us via email email@example.com or phone 062-61444.
17/ I do not have internet access, how do I book?
You can phone us and we will put the details through online for you, you can give us your payment card details over the phone and the booking will process as if you had completed it yourself, you will need an email address to receive the booking confirmation, you can give a work or friends email if you don't have one.
18/ My child is 7 and his friend is 8 and I want my child to be in the bigger camp with his friend?
Refer to Q11.