Camp Info - FAQ
Frequently asked questions and answers for Camp Rockwell
When you book your child into Camp Rockwell you are agreeing to the Terms & Condtions & the Frequently asked questions information provided.
1/ My child has special dietary needs can he/she be catered for?
Yes as long as we are notified in advance we can provide a menu suited to their needs. We reserve the right to refuse the booking if the dietary requirement attaches to a medical condition which we deem to be one which we cannot accommodate.
2/ My child has special health requirements?
There is a nurse on duty for the camp. It is very important that you provide us with written advance notice of your child’s medical requirements. There are some medical conditions which camp may not be able to accommodate, in this instance we will be guided by the advice of our medical staff when making a decision on whether or not we can take your child. In the best interest of your child and all children attending the camp, please provide us with very detailed information. All children attending the camp must be self managing their condition.
If you child has a condition that requires one to one care or if they have an SNA in school then they will require one to one care in Camp Rockwell, this facility is not available from Camp. Our nurse and staff cannot provide such a ratio of care.
If you wish to discuss the possibility of your SNA attending with your child please contact the Camp Office directly to discuss your child's individual requirements.
3/ Do I need to give my child food or drinks?
The children will get a hot lunch and a dessert, there is a shop & vending machine availablee. However, I would recommend giving them a drink, preferably water, for use throughout the day. If you wish to give them a small snack you may do so.
4/ Can I take my child out early from camp if they have an appointment, can I bring my child late if they have a morning appointment, can I take my child and friends out early if they have an event to attend ?
Provided you have informed us, in writing (email will suffice), then Yes, please come to reception and sign your child out and sign them back in again when they return to the camp.
There are two sign out / sign in times daily, these are 11.30am & 2pm daily. You may sign your child in or out at those times only. You can only sign out your own child. Late sign in or out is not allowed after 2pm daily.
If you need to take other children with you then each child's parent must inform us in advance in writing, stating the name of their child, the time they are leaving, the name of the person collecting their child and the relationship of the collecting person to their child.
5/ My child can’t swim can he/she participate in swimming and is it well supervised?
Yes, he/she may still participate in swimming. It is well supervised with qualified life guards and group leaders.
6/ Can my child get on the bus at a different stop?
No the only pick up and drop offs available are the ones on the timetable, please do not ask our bus drivers or camp leaders to compromise the safety of all on the bus by asking them to stop at an alternative location.
When a parent / guardian is not present for pick-up and contact cannot be made, the child will be brought back to the Camp at the end of the route and must be picked up at Camp Rockwell. If you arrive late to your bus stop and the bus has departed please do not try and stop the bus mid route, you may proceed to the next stop and collect your child there, this is in the interests of safety for all involved, our staff and drivers will not stop mid route. Campers availing of the transport service will be charged an additional €20 per child for the week. There is no discount for part of a week. Please note, bus times may change if there is a direct bus on your route. You will be informed on the first morning.
Campers on large routes of 2 or more buses will be on buses alphabetically which means their friends may be on a different bus, they can still be with their friends in the Camp Groups.
Some buses will not stop en route, they go direct to Camp. Do not presume that a friend along the route will be on the same bus. Do not presume you can collect your child at an alternative stop, they may not be on that bus that stops at that alternative location.
The only collection / drop-off points are those stated on the timetables
7/ Is money needed for camp?
It is not necessary but there is a sweet shop & vending machine available if they would like to bring a small amount.
8/ My child really enjoyed his/her week can I send them for another week? And is there a discount? This also applies where you book one child and subsequently decide a second child would like to attend.
Provided there is availability yes they can go for another week.
The discount of 20% is only available if you book the second week / second child at the same time as you book the first week / child. If you book the weeks separately the discount is not available.
9/ I need to cancel my booking do I get a refund?
You will receive a refund less the €50 deposit/booking fee per child if you cancel up to the commencement of your booking. You may cancel for any reason and we guarantee this refund. The Bus charge of €20 is also refundable i.e. if you book the camp at €195 and have to cancel you will receive a refund of €145, if you book the camp at €195 Plus €20 for the bus you will receive a refund of €165.
If the camp cannot take place for any circumstance i.e. Act of God, Government Directive, Onsite issue, then the same cancellation policy will apply i.e. you will receive a full refund less the €50 per child deposit/booking fee.
Once your child begins their stay with us, and if they have to leave for any reason, no refund is available at that stage.
10/ If it is raining do camp activities still go ahead?
Yes they go ahead, some variation on the timetable may be required depending on the weather conditions. Rockwell has ample space indoors so while some activities will continue in the rain, others may be moved inside. Please see the 'what to bring' list and include a light rain jacket.
11/ My child is going the same week as a friend can they be in the same group?
Yes they can be in the same group provided their ages are not substantially different (plus or minus one year) and we are happy that all children in that group are able to participate in the activities suitable for that group.
Please remember that if your child is 7 and their friend is 8, they cannot be in the same group. Age 7 and under are in the mini rockers camp. Regardless of whether they are in the same class or are only a month or so apart in age, we have this rule which must be adhered to for the safety of all involved.
Please do not ask us to compromise our safety rules as we will refuse. The rules are in place to protect everyone and ensure that all have an enjoyable time at our camp and that all activities are age appropriate.
12/ What does my child need to bring to camp?
Sun cream if the sun is shining please apply in the morning and send the bottle with them in their bag.
One towel for under 8's and two towels for over 8's, swimming togs, swimming cap, goggles and armbands.(Swim caps are mandatory in our pool)
A rain jacket, 2 changes of clothes and a pair of old shoes for water activities. Please put the child’s name on all belongings. Please don’t bring valuables or phones, please do not bring precious toys or branded/valuable/precious items of clothes as they may get lost.
Swimming togs/shorts/t-shirts can be worn on the waterpark. You can bring a second pair of swimming togs.
Please ensure that any medication you need your child to have is handed up to our nurse on arrival or to our staff member on the bus. Please ensure that you also include a prescription for that medication. We cannot dispense any medication without the prescription. If you don't have the prescription you will need to ask your doctor or pharmacist for a copy to submit to us. This copy is not returned to you, it is kept with our records. No child is allowed to have medication in their bag. This is very important so that they do not take more than required and that no other child gains access to it.
13/ Are there shorter days for the smaller kids as I think the day might be long for my Son/Daughter?
No there isn’t, but there would be no problem taking your child out at the requested times (see Q.4 above) as long as they are signed out at reception but the same price applies. We tried a short day camp and found that all attending it extended to the full day, the campers are normally well able for it, although they will be tired each evening and a good night’s sleep is very important.
Where possible, other evening events/family occasions/matches, should not be scheduled for the camp evenings, they will need that time to rest and be ready for the next day of excitement again.
14/ Will you ring me if my child gets injured?
The camp is a multi-activity camp and the nature of this means that, unfortunately, sometimes injuries arise. Our onsite nurse will attend to such injuries and, where necessary, she will make contact with you to explain the incident and her recommended course of action, if required.
15/ If my child is unsettled in their group, what happens?
You may bring your concerns to us or we may notice it ourselves, we will monitor the group to see where the difficulty is arising and we will then move to rectify the situation which may involve but is not limited to:
Speaking to the group as a whole
Speaking to an individual child
Moving your child or other children to other groups
Splitting the group
16/ I booked online but my email confirmation has not been received?
If this happens please check your spam folder for your email as it may be there. If not then phone us on 062-61444 and we can check that all is ok with your booking and reissue the confirmation. Sometimes this happens if you have a spelling error when submitting your email address. Sometimes it happens if you have not entered your payment card details correctly, the booking will sit on our system as pending, in this instance we will see it and email you to let you know how to proceed. If you have any doubts contact us via email email@example.com or phone 062-61444.
17/ My child has lost some of their belongings while at camp?
We encourage you to put their name on their property.
We have a lost property room, you are welcome to check the room in the morning when you bring your child in. If your child is travelling by bus or if your child's week has ended you can email us the details of the lost item and we will check for you. Your child can also tell our staff and check lost property themselves.
Lost property goes to charity two days after the end of the end of camp in July each year. It is not possible to redeem any item after we have sent it to Charity.
18/ My child is 7 and his friend is 8 and I want my child to be in the bigger camp with his friend?
Refer to Q11.
Parents, please make yourself aware of our policy on this, via our T&Cs and FAQs, before your child arrives to camp. Please explain this to your child, before you book them in, if they fall into this age category.
Your child's date of birth must be correct. This is mandatory, any person who includes an incorrect date of birth for a child will be asked to leave the camp immediately and no refund will be allowed. The date of birth of your child is very important for their safety and for our medical staff and any emergency services. Please do not compromise your child's safety by inputting an incorrect date of birth.